Simple business Rules
How to Dress
The convention is that men wear a suit and tie and that woman wear either a business suit or clothes of a formal design. Suits are normally black or grey however women are not as limited as men and colour can be used as long as it is done conservatively.
Greetings
A handshake is normal when meeting and saying goodbye to people. And it is used for both men and women. Men usually prefer a firm handshake but not so firm for women. Women can remain seated for a handshake but men should stand up as a matter of courtesy. It is important to have eye contact but not for too long. If you look someone in the eyes for too long they will start to feel uncomfortable. Also do not stand too close to people, as the British are well known for wanting what we call personal space.
Titles
When addressing people it is still customary to use their titles. I.e. Mr, Mrs, Miss and in some cases Ms. Try to avoid using first names until you are invited to do so. Although the younger generation of businessmen and businesswomen are a bit more relaxed about this rule.
Punctuality And Manners
The British are also well known for their punctuality and people wishing to do business in or with the UK should not forget this. The general rule is to arrive for a meeting a few minutes early and wait to be seen. If you are going to arrive late, even a few minutes late, telephone, apologise for the delay and give a new arrival time. Good manners are also a part of doing business with the UK. Make no mistake you will be judged on the way you behave. I would have to say that in general the British are quite formal in their business dealings although the younger generation of business people are a bit more relaxed about this. Also remember that it is bad manners to raise your voice. No one likes being shouted at.
Some General Rules
British business executives are usually looking to build lasting relationships with
both companies and the representatives of companies. Therefore it would be a mistake
to take the view that a quick or one-
Always return phone calls even when you don’t want to.
Switch off your mobile phone for business meetings.
Do not make promises you cannot keep; i.e. delivery times and dates.
Put all business matters in writing as this will help to reduce any misunderstandings in the future.
Do not be over familiar when meeting people for the first time. This means not asking personal questions and also giving too much personal information about yourself. This will change in time and the people you are dealing with will open up but don’t try to rush it.
Finally you will be judged on how you put mistakes right. And remember you may not be given too many chances to put things right.